Faq

Review our comprehensive Shipping Policy Familiarize yourself with our detailed Return Policy for further information

An additional customs and tax fee can arise on international orders. This fee is not within our control and is determined by your local customs office. Policies vary for each country, so verify with your local customs office if they impose duties and taxes on your purchases.

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@ajubee.com with your order number.

You will receive an email with all details of your order, including the tracking number.
If you have any questions about your tracking or shipment, drop us a line at info@ajubee.com.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@ajubee.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@ajubee.com.
For more information please check our Refund Policy

Customers eligible for refunds must have received incorrect or damaged items. Contact us at info@ajubee.com with photos of the issues for assistance.

For more information we invite you to read our Refund Policy

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@ajubee.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@ajubee.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.